The two articles talking abut how the design has big impact on its customers and how it make it easier and simple to the customers. the first article is about the BBC big news company which has website. this website shows the breaking news and the shows in the channel. although it is very big company, there website has problems with the design some of reader user was complaining about the design. He has trouble finding a favourite show.
the second article is about how the Walt Disney Company consider Walt Disney the first user experience designer. walt Disney everything is designed down to the exact detail from the Cast members who are trained on how to treat customers with very specific instructions on how to do even the minutest actions, like waving and smiling until the design team of theme parks for out building.
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